Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology

Ghahary Rad, Faeze Sadat (2012) Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology. Masters thesis, Multimedia University.

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Abstract

Customer Relationship Management (CRM) is integration of people,process and technology to understand needs of company's customer. The effort of this report is to describe what CRM and Web 3.0 is. Afterwards defines features of a web-based CRM (E-CRM) by using Web 3.0 technologies in an application then implement the application

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions: Faculty of Computing and Informatics (FCI)
Depositing User: Users 1102 not found.
Date Deposited: 19 Nov 2012 02:53
Last Modified: 19 Nov 2012 02:53
URI: http://shdl.mmu.edu.my/id/eprint/3616

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