Citation
Ghahary Rad, Faeze Sadat (2012) Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
Customer Relationship Management (CRM) is integration of people,process and technology to understand needs of company's customer. The effort of this report is to describe what CRM and Web 3.0 is. Afterwards defines features of a web-based CRM (E-CRM) by using Web 3.0 technologies in an application then implement the application
Item Type: | Thesis (Masters) |
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Subjects: | H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products |
Divisions: | Faculty of Computing and Informatics (FCI) |
Depositing User: | Users 1102 not found. |
Date Deposited: | 19 Nov 2012 02:53 |
Last Modified: | 19 Nov 2012 02:53 |
URII: | http://shdl.mmu.edu.my/id/eprint/3616 |
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