Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia

Allahverdi, Shahryar (2011) Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia. Masters thesis, University of Multimedia.

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Abstract

This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 10 Nov 2011 01:09
Last Modified: 10 Nov 2011 01:09
URI: http://shdl.mmu.edu.my/id/eprint/3297

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