Citation

Manjula, Puttaraj and Cheah, Chew Sze and Cheah, Yeh Ying (2026) Investigating Technostress Among IT Employees in India: Work Tenure as a Moderator. In: Intelligent Governance in the Big Data Era. Springer Nature Link, pp. 531-541. ISBN 978-3-032-14697-7, 978-3-032-14698-4

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Abstract

This study investigates how organizational and technological factors contribute to technostress among IT professionals in India and examines the moderating role of work tenure. Drawing upon the Job Demands-Resources (JD-R) model and the Technology Acceptance Model (TAM), the research explores the influence of perceived organizational support, resource adequacy and training, organizational culture, perceived usefulness, reliability, and complexity on technostress. A cross-sectional survey of 153 IT employees was conducted, and data were analyzed using multiple regression and moderation analysis. The results show that perceived reliability negatively predicts technostress, while perceived complexity is positively associated. Work tenure significantly moderates several relationships, indicating the need for tenure-sensitive interventions. The findings offer theoretical contributions to technostress literature and practical implications for IT workforce management in dynamic environments.

Item Type:	Book Section
Uncontrolled Keywords:	Technostress, Perceived reliability, Perceived complexity
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD4801-8943 Labor. Work. Working class > HD5650-5660 Employee participation in management. Employee ownership. Industrial democracy. Works councils
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	08 Jun 2026 00:36
Last Modified:	08 Jun 2026 09:01
URII:	http://shdl.mmu.edu.my/id/eprint/16089

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