Citation
Mohd Kabeer, Surina (2006) Cyberjaya IT Helpdesk, Shell IT International - English Interactions Centralization. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
The case study runs analysis on the IT Helpdesk in Shell IT International in lieu of the current strategy to transit or move all English IT Helpdesk service to a centralized location in Cyberjaya located in the state of Selangor in Malaysia in 2006.
Item Type: | Thesis (Masters) |
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management |
Divisions: | Faculty of Management (FOM) |
Depositing User: | Ms Suzilawati Abu Samah |
Date Deposited: | 15 Jul 2010 01:41 |
Last Modified: | 15 Jul 2010 01:41 |
URII: | http://shdl.mmu.edu.my/id/eprint/999 |
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