Citation

Lai, Kim Piew and Chong, Siong Choy (2020) The influence of servicescape and service credibility on older adults' intention to recover. Journal of Health Organization and Management, 34 (2). pp. 101-122. ISSN 1477-7266

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Abstract

Based on the stimuli-organism-response (SOR) model and relationship marketing theory, the paper aims to examine whether servicescape influences trust, service credibility and affective commitment amongst older adults, and their effects on the intention to recover in a rehabilitation setting.

Item Type:	Article
Uncontrolled Keywords:	Rehabilitation centres, Service credibility, Affective commitment, Trust, Intention to recover,
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD2350.8-2356 Large industry. Factory system. Big business > HD2709-2930.7 Corporations. Including international business enterprises, diversification, industrial concentration, public utilities
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	20 Dec 2020 16:02
Last Modified:	29 Dec 2020 16:20
URII:	http://shdl.mmu.edu.my/id/eprint/7885

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