Citation

Bains, Sharonjit Kaur (2005) Total Quality Management In Nokia Mobile Phones Pty. Ltd. Masters thesis, Muktimedia University.

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Abstract

This research aims to provide a framework for analyzing the relationship between all TQM strategies implemented in Nokia Mobile Phones Pty. Ltd. This study does not only aim to analyze the current level of customer satisfaction with Nokia products but also analyze the effectiveness of quality control tools utilized by the company in providing world class customer service to its customers.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD61 Risk in industry. Risk management
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	05 Jul 2010 02:44
Last Modified:	05 Jul 2010 02:44
URII:	http://shdl.mmu.edu.my/id/eprint/768

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