Citation

Okour, Mohammad Khaleel and Chong, Chin Wei and Asmawi, Arnifa and Akour, Mohammed (2018) Knowledge Management Systems Usage From The User's Perspective: The Influence Of Organizational Factors In Jordanian Banking Sector. In: 2018 8th International Conference on Computer Science and Information Technology (CSIT). IEEE, pp. 207-212. ISBN 978-1-5386-4153-8

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Abstract

Nowadays, most of organizations are shifting or shifted from the industrial economy to the knowledge economy. In this new economy, a new set of advanced information technology systems has emerged. Knowledge management systems (KMS) are innovative advanced information systems that have demonstrated a significant value towards individuals and organizational performance. This research aimed for an empirical evaluation on the influence of organizational factors on KMS usage among decision makers in Jordanian banks. In this respect, a survey (self-administered questionnaire) was distributed at the decision makers who are using the KMS's within Jordanian banks, which resulted with 341 valid responses. Structural equation modeling (SEM), in particular AMOS statistical software was employed for further data analysis. Findings revealed that, decision makers' usage of KMS's within Jordanian banks is significantly affected by the extent of top management support, formalization, and centralization.

Item Type:	Book Section
Uncontrolled Keywords:	Knowledge management, Information technology, Reliability, Indexes, Banking, Organizations, Analytical models
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	21 Jan 2021 06:11
Last Modified:	21 Jan 2021 06:11
URII:	http://shdl.mmu.edu.my/id/eprint/7343

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