Citation

Ging, Yong Chung (2004) The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment. Masters thesis, Multimedia University.

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Abstract

This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	29 Jun 2010 03:11
Last Modified:	29 Jun 2010 03:11
URII:	http://shdl.mmu.edu.my/id/eprint/701

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