Citation
Phuspha, Sanniababoo (2011) Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations. Masters thesis, University of Multimedia. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
This paper basically analyzes the why factor fo the challenges to occur when implementing ITIL as part of continuous improvement efforts to a given problem. This paper will then propose a set of critical success factors for which the IT firms can use in ensuring the successful implementation of the ITIL models as a road map in solving the problems.
Item Type: | Thesis (Masters) |
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Subjects: | Q Science > QA Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science > QA76.75-76.765 Computer software |
Divisions: | Faculty of Management (FOM) > MBA Programme |
Depositing User: | Ms Suzilawati Abu Samah |
Date Deposited: | 21 Oct 2011 01:54 |
Last Modified: | 21 Oct 2011 01:54 |
URII: | http://shdl.mmu.edu.my/id/eprint/3291 |
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