Citation

Moniruzzaman, Moniruzzaman and Mohd Mahdee, Junainah and Mohd Fauzi, Nurazlin (2026) Supply Chain Flexibility in Modern Markets: The Impact of Technological Integration, Workforce Agility, and Supplier Relationship Management through Operational Responsiveness. WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS, 23. pp. 1383-1399. ISSN 1109-9526

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Abstract

Supply chain flexibility is vital for firms operating in dynamic, technology-driven environments. This study examines how technology integration, workforce agility, supplier relationship management, and operational responsiveness influence flexible supply chains. Grounded in dynamic capabilities theory and adaptive supply chain management, the study develops a framework linking organizational strategy to supply chain agility. Data were collected through a survey of 244 professionals from manufacturing and distribution firms in Bangladesh and analyzed using Partial Least Squares Structural Equation Modeling. Results show that technology integration and supplier relationship management significantly enhance supply chain flexibility, while workforce agility is the strongest predictor of operational responsiveness. However, operational responsiveness does not significantly mediate the relationships between the explanatory variables and supply chain flexibility. The findings suggest that flexibility depends more on strategic managerial capabilities than responsiveness alone. This study contributes by integrating technological, human, and relational capabilities within a predictive model for emerging-market supply chains.

Item Type:	Article
Uncontrolled Keywords:	Technological Integration, Supplier Relationship Management, Workforce Agility, Operational Responsiveness, Supply Chain Flexibility, Modern Markets
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	01 Oct 2026 06:20
Last Modified:	01 Oct 2026 06:20
URII:	http://shdl.mmu.edu.my/id/eprint/16784

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