Citation

Taufiq Hail, Ghilan Al Madhagy Ghilan and Babu, Md. Asaduzzaman and Urmi, Hafsa Akter and Tofayel, Abzal Hosen and Sabuj, Md. Mehedul Islam and Alam, Md Tamjid Ul (2025) The impact of influencer marketing in the tourism industry: A digital marketing perspective. PLOS One, 20 (12). e0338423. ISSN 1932-6203

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Abstract

This study aims to examine how influencer marketing shapes tourists’ perceptions and purchase intentions in the tourism sector of Bangladesh. Specifically, it examines the impact of word of mouth, content characteristics, consumer trust, emotional connection, and brand awareness on consumer perception, as well as how these perceptions influence purchase intention within a digital marketing context. A quantitative, cross-sectional design was employed, utilizing a structured online questionnaire distributed to active social media users who follow travel influencers. Data were collected from 400 respondents through non-probability purposive sampling, representing individuals familiar with influencer-generated travel content. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses and evaluate both measurement and structural models. Results revealed that word of mouth (β = 0.269, p < 0.001), content characteristics (β = 0.152, p < 0.05), consumer trust (β = 0.207, p < 0.05), emotional connection (β = 0.170, p < 0.05), and brand awareness (β = 0.200, p < 0.001) significantly influence consumer perception. In turn, consumer perception strongly predicts purchase intention (β = 0.561, p < 0.001). All five influencer-related factors; word of mouth, content characteristics, trust, emotional connection, and brand awareness significantly influence consumer perception, which in turn strongly predicts purchase intention. Among these, trust, word of mouth, and content quality were found to be the most influential predictors of success. The findings confirm that credible and engaging influencer communication enhances tourists’ perceptions and motivates travel-related purchasing behavior. The study provides actionable insights for tourism marketers and policymakers, emphasizing the importance of authenticity, message quality, and trust-building in influencer collaborations. It also highlights the need for integrating influencer campaigns into broader destination branding strategies. This research contributes theoretically by integrating Social Influence Theory and Source Credibility Theory into a single model. It provides new empirical evidence from an emerging tourism market (Bangladesh), expanding cross-cultural understanding of influencer marketing’s role in shaping consumer behavior in digital tourism. © 2025 Babu et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

Item Type:	Article
Uncontrolled Keywords:	Consumer behavior
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	07 Jan 2026 01:10
Last Modified:	07 Jan 2026 01:10
URII:	http://shdl.mmu.edu.my/id/eprint/15149

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