Citation

Ho, Sew Tiep and Goh, Mei Ling and Lim, Jie Yee (2025) Adopt or not to Adopt? A Study on Mobile Payment. In: Contemporary Drivers of Economic Behavior and Digital Transformation. IGI Global, pp. 199-234. ISBN 979-833736703-3, 979-833736701-9

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Abstract

The development of mobile payment has been a dynamic and transformative journey that has revolutionized the way we make transactions. This study aims to explore the mobile payment adoption amongst Malaysians. Data was collected from a sample of 200 respondents by means of a self- administered google form questionnaires survey. The findings showed that perceived security is positively correlated with perceived trust but negatively correlated with perceived risk. Perceived privacy is also found to be positively influenced by perceived trust and perceived risk. Additionally, perceived trust and perceived risk are positively correlated to the intention to use mobile payment. Nonetheless, there is a negative nexus between perceived benefits and intention to use mobile payment. The results of this study have provided mobile payment service providers, researchers, as well as government and commercial banks, vital information that will assist them to design the strategies which could enhance mobile payment adoption effectively.

Item Type:	Book Section
Uncontrolled Keywords:	Google, Intention to use, Malaysians, mobile payment, payment services
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions:	Faculty of Business (FOB)
Depositing User:	Nor Afiqah Mohd Adnan
Date Deposited:	02 Dec 2025 09:21
Last Modified:	02 Dec 2025 09:24
URII:	http://shdl.mmu.edu.my/id/eprint/14940

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