Citation

Abdul Rahman, Rosnani and Salim, Saiful Bahar (2025) Enhancing Crowd Management Mobile Apps with UX Design to Promote Sustainable Behaviour. ALAM CIPTA International Journal Of Sustainable Tropical Design & Practice, 18 (S1). pp. 131-149. ISSN 1823-7231

Text 20250814104456PAPER_8.pdf - Published Version Restricted to Repository staff only Download (1MB)

Abstract

In recent years, crowd management has gained prominence due to the rise in large-scale events and gatherings. Crowd management includes crowd avoidance, which reduces resource consumption, lowers emissions, promotes public health, and fosters environmental and social sustainability. Crowd management mobile applications (apps) offer innovative solutions by providing real-time crowd monitoring, occupancy measurement, and navigation to avoid crowded places. While the technology for crowd management apps is advancing rapidly, research on these apps’ user experience (UX) remains scarce. This study investigates how effective UX design in crowd management mobile apps can promote sustainable behaviour by applying Design for Sustainable Behaviour (DfSB) strategies. Emphasising the relationship and impact of UX design elements on encouraging sustainable practices, the research employs a mixed-methods approach, integrating user-centred design (UCD) methodologies with DfSB strategies. The outcome aims to provide guidelines for UX design elements based on their influence on sustainable behaviour. This will enhance the development process of crowd management mobile applications by optimising UX design elements that positively impact sustainable behaviour.

Item Type:	Article
Uncontrolled Keywords:	Crowd Management, Design for Sustainable Behaviour, Mobile Applications, User-Centred Design, UX Design
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions:	Faculty of Creative Multimedia (FCM)
Depositing User:	Nor Afiqah Mohd Adnan
Date Deposited:	07 Nov 2025 02:44
Last Modified:	09 Nov 2025 12:09
URII:	http://shdl.mmu.edu.my/id/eprint/14754

Downloads

Edit (login required)