Citation

Yap, Yee Yann and Tan, Siow Hooi and Tan, Booi Chen and Tan, Siow Kian (2025) Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda. Acta Psychologica, 258. p. 105191. ISSN 0001-6918

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Abstract

The adoption of smart tourism technologies (STTs) has been extensive and continues to grow, with increasing attention on their role in enhancing traveler satisfaction within the tourism sector. Despite the expanding body of research on STT satisfaction, a systematic literature review (SLR) synthesizing these findings remains lacking. This study presents a comprehensive SLR of satisfaction in the context of STTs in tourism. It systematically examines 88 relevant articles, classifying and analyzing them based on the types of STTs, methodologies, and theories employed. The review identifies six groups of antecedents influencing satisfaction—technological, social, psychological, behavioral, economic, and destination-related—as well as mediation and moderation relationships, perspectives, and consequences of satisfaction. Drawing from the SLR, the study proposes a conceptual framework and research agenda, emphasizing future exploration of emerging technological features, deeper investigations into antecedents, the development of innovative measurement scales, and the multidimensional nature of satisfaction.

Item Type:	Article
Uncontrolled Keywords:	Satisfaction, Smart tourism technologies, Tourism, Traveler, Systematic literature review, PRISMA
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD45-45.2 Technological innovations. Automation
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	29 Jul 2025 05:41
Last Modified:	01 Aug 2025 04:00
URII:	http://shdl.mmu.edu.my/id/eprint/14388

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