Citation

Shahreki, Javad and Lim, Audrey Li Chin and Ghanad, Anahita and Gowindasamy, Maniyarasi and Vahdati, Sahar E. (2024) E-HRM delivers better HRM services. International Journal of Services and Operations Management, 49 (4). pp. 478-500. ISSN 1744-2370

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Abstract

It is commonly believed that the advent of electronic human resource management (e-HRM) will result in improved HRM quality of service. This study specifically addresses two requests from previous research on e-HRM; one, to highlight the significance of the interaction between technological and organisational characteristics; and two, to establish that the deployment of e-HRM results in higher-quality HRM services. The advantages of both traditional HRM and e-HRM, according to our argument, are the primary factors that determine the high quality of HRM services. The frequency with which e-HRM is used may serve as a mediator in the connection. Additionally, using the adaptive structuration theory as a foundation, the amount of mediation used may differ between high and low e-HRM appropriation. To further understand what factors contribute to high-quality HRM services, an analysis of moderated mediation is done on a sample of 351 employees from a central administration department. Our research reveals that HRM and e-HRM capabilities have a significant positive direct impact. By demonstrating that HRM capability is the key determinant of HRM quality of service, the study's findings extend the field of e-HRM research.

Item Type:	Article
Uncontrolled Keywords:	Quality of service
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	07 Feb 2025 02:28
Last Modified:	07 Feb 2025 02:28
URII:	http://shdl.mmu.edu.my/id/eprint/13390

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