Citation

Tian, Yang and Chan, Tak Jie and Liew, Tze Wei and Chen, Ming Hui and Liu, Huan Na (2024) Does personal innovativeness and personal anxiety matter? The predictors of continuance use intention of an e-wallet system. Kybernetes. ISSN 0368-492X

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Abstract

Purpose – Electronic wallets (e-wallet) systems have revolutionized transactional activities, prompting individuals to adopt digital payment methods. This study investigates the determinants of the continuance intention of the e-wallet system Touch ’n Go in Malaysia. We propose a framework integrating the diffusion of innovation theory (DOI) and mental accounting theory, thereby assessing the impacts of product-related factors (convenience, compatibility, perceived risk and perceived compatibility) and the moderating role of personal-related factors [personal innovativeness (PI) and personal anxiety]. Design/methodology/approach – Data were collected involving 381 Malaysian Touch ’n Go users. The partial least squares structural equation modeling (PLS-SEM) was applied as a data analysis technique. Findings – As demonstrated by the results, convenience serves as a facilitator, while perceived risk acts as an inhibitor, influencing the continuance intention of the application. Compatibility and perceived complexity are found to be insignificant antecedents. However, neither PI nor personal anxiety was found as moderators. Originality/value –This research brings contributions to the electronic commerce literature by extending the understanding of the predictors and moderators of the continuance intention of Touch ’n Go users in Malaysia. We discuss how these findings implicate the two theories and offer insights for service providers and policymakers to promote the post-adoption intentions of Touch ’n Go.

Item Type:	Article
Uncontrolled Keywords:	Digital payment, E-wallet
Subjects:	Q Science > QA Mathematics > QA71-90 Instruments and machines
Divisions:	Faculty of Business (FOB) Faculty of Applied Communication (FAC)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	03 Jul 2024 03:34
Last Modified:	03 Jul 2024 03:34
URII:	http://shdl.mmu.edu.my/id/eprint/12605

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