Citation

Cheak, Audrey Poh Choo and Chong, Chin Wei and Yuen, Yee Yen and Leong, Irene Yoke Chu (2022) The Relationship Between Critical Success Factors, Perceived Benefits, and Usage Intention of Mobile Knowledge Management Systems in the Malaysian Semiconductor Industry. Interdisciplinary Journal of Information, Knowledge, and Management, 17. pp. 471-496. ISSN 1555-1229

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Abstract

This study examined the relationship between critical success factors (CSFs), perceived benefits, and usage intention of Mobile Knowledge Management Systems (MKMS) via an integrated Technology Acceptance Model (TAM) and Information Systems Success Model (ISSM). Background This study investigates the CSFs (i.e., Strategic Leadership, Employee Training, System Quality, and Information Quality) that impact the usage intention of KMS in mobile contexts which have been neglected. Since users normally consider the usefulness belief in a system before usage, this study examines the role of perceived benefits as a mediator between the CSFs and usage intention. Methodology A survey-based research approach in the Malaysian semiconductor industry was employed via an integrated model of TAM and ISSM. At a response rate of 59.52%, the findings of this study were based on 375 usable responses. The data collected was analyzed using the Partial Least Squares with SmartPLS 3.0.

Item Type:	Article
Uncontrolled Keywords:	Technology Acceptance Model, Information Systems Success Model, mobile knowledge management systems, strategic leadership, employee training, system quality, information quality, perceived benefits, perceived user-friendly, usage intention
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD9000-9999 Special industries and trades
Divisions:	Faculty of Business (FOB) Faculty of Management (FOM)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	16 Mar 2023 01:54
Last Modified:	16 Mar 2023 01:57
URII:	http://shdl.mmu.edu.my/id/eprint/11241

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