Citation

Garomssa, Shimels Diriba and Kannan, Rathimala and Chai, Ian and Riehle, Dirk (2022) How Software Quality Mediates the Impact of Intellectual Capital on Commercial Open-Source Software Company Success. IEEE Access, 10. pp. 46490-46503. ISSN 2169-3536

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Abstract

The recent surge in the number of commercial open-source software (COSS) companies shows the growing importance of COSS companies in the software industry. As knowledge-based firms, COSS companies’ success depends heavily on the interplay among intangible resources such as human capital, relational capital, structural capital, and software quality. To observe these relationships, we conducted a hypothesis-testing questionnaire-type survey involving 200 software development experts and professionals working at 60 multinational COSS companies. Accordingly, the study unearthed two different but conjoint ways (i.e., direct and indirect) in which intellectual capital impacts COSS company’s success. On the one hand, relational capital one of the intellectual capital components directly affects COSS company’s success. On the other hand, relational and structural capital indirectly affect COSS company success through human capital, which, in turn, is itself mediated by software quality in a sequential mediation model. Therefore, COSS companies may need to prioritize software quality as it is the most critical variable impacting the success of COSS companies.

Item Type:	Article
Uncontrolled Keywords:	intellectual capital. Commercial open-source software, company success, software quality
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD53 Intellectual work. Intellectual capital
Divisions:	Faculty of Computing and Informatics (FCI) Faculty of Management (FOM)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	03 Nov 2022 01:41
Last Modified:	03 Nov 2022 01:41
URII:	http://shdl.mmu.edu.my/id/eprint/10228

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