Cyberjaya IT Helpdesk, Shell IT International - English Interactions Centralization

Mohd Kabeer, Surina (2006) Cyberjaya IT Helpdesk, Shell IT International - English Interactions Centralization. Masters thesis, Multimedia University.

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Abstract

The case study runs analysis on the IT Helpdesk in Shell IT International in lieu of the current strategy to transit or move all English IT Helpdesk service to a centralized location in Cyberjaya located in the state of Selangor in Malaysia in 2006.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 15 Jul 2010 01:41
Last Modified: 15 Jul 2010 01:41
URI: http://shdl.mmu.edu.my/id/eprint/999

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