Antecedents and consequences of knowledge management systems usage in Jordanian banking sector


Okour, Mohammad Khaleel and Chong, Chin Wei and Asmawi, Arnifa (2018) Antecedents and consequences of knowledge management systems usage in Jordanian banking sector. Knowledge and Process Management, 26 (1). pp. 10-22. ISSN 10924604

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The purpose of this paper is to provide an empirical understanding for the antecedents and consequences of knowledge management system (KMS) usage among decision makers in Jordanian banks. The model of this paper was developed through extending the diffusion of innovation (DOI) along with information system (IS) success model, on which eight hypotheses are developed. In total, 341 usable questionnaires were used for further analysis. Structural equation modeling was used to analyze and test the developed hypotheses. The findings showed that system compatibility and complexity (technological antecedents) and top management support and trust (organizational antecedents) are significantly affecting the KMS usage. As well as, results showed that decision‐making effectiveness along with user satisfaction are considered as key consequences for KMS usage. Furthermore, the findings of this study indicated that user satisfaction significantly mediates the relationship between KMS usage and decision‐making effectiveness. Practically, this paper offers an empirical paradigm for the significance of KMS and effective usage. This paper provides the essential required guidelines for decision makers who are using the KMS's in order to strengthen their job performance, particularly decision‐making context. Theoretically, results of this paper were based on the utilization of two important theoretical models (DOI and IS success) into one integrated model. At the individual level, this study opens the window to the new proposed model to be utilized in the future research of KMS usage.

Item Type: Article
Uncontrolled Keywords: Decision making
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions: Faculty of Management (FOM)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 23 Mar 2021 22:40
Last Modified: 23 Mar 2021 22:40


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