Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations

Phuspha, Sanniababoo (2011) Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations. Masters thesis, University of Multimedia.

Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...

Abstract

This paper basically analyzes the why factor fo the challenges to occur when implementing ITIL as part of continuous improvement efforts to a given problem. This paper will then propose a set of critical success factors for which the IT firms can use in ensuring the successful implementation of the ITIL models as a road map in solving the problems.

Item Type: Thesis (Masters)
Subjects: Q Science > QA Mathematics > QA75.5-76.95 Electronic computers. Computer science > QA76.75-76.765 Computer software
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 21 Oct 2011 01:54
Last Modified: 21 Oct 2011 01:54
URI: http://shdl.mmu.edu.my/id/eprint/3291

Actions (login required)

View Item View Item