Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction

Ahmad Naji Bin Mohd Nawi, (2009) Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction. Masters thesis, Multimedia University.

Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...

Abstract

The purpose of this project is to identify internal and external challenges which affect the local authorities' delivery system as well as developing a framework to identify factors that can influence the efficiency and effectiveness of local government delivery system.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Users 27 not found.
Date Deposited: 12 Apr 2010 08:30
Last Modified: 12 Apr 2010 08:30
URI: http://shdl.mmu.edu.my/id/eprint/269

Actions (login required)

View Item View Item