Factors Affecting the Adoption of E-wallets to Enter Cashless Society: An Integration Approach


Hashim, Nor Hazlina and Chan, Tak Jie and Li, Pangfen (2023) Factors Affecting the Adoption of E-wallets to Enter Cashless Society: An Integration Approach. International Journal of Data and Network Science, 7 (4). pp. 1849-1860. ISSN 2561-8148

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The Malaysian government actively encourages the development of e-wallets in Malaysia and set a goal to enter a cashless society by 2050. However, the mobile technology that has swept the world does not seem to be developing smoothly in Malaysia. The objective of the study is to investigate the determinants that impact the user behavior of Malaysians in adopting e-wallets and proposes integration theoretical models, namely UTAUT 2, Diffusion of Innovation, and self-efficacy to support the study. Data were collected among 253 Malaysian e-wallet users in the Federal State of Kuala Lumpur. The survey (online questionnaire) was distributed to respondents via QR codes and links as data collection. The PLS-SEM was utilized to test hypothetical relationships. The findings of the study demonstrated that compatibility, hedonic motivation, habits, and self-efficacy have a significant relationship with the user behavior of e-wallets. Self-efficacy was found to be the strongest predictor in influencing the use behavior of e-wallets. Conclusion, implications, and suggestions for future study were also discussed.

Item Type: Article
Uncontrolled Keywords: E-wallets, Use behavior, Diffusion of innovation, Unified Theory of Acceptance and Use of Technology 2, Personal innovativeness, Self-efficacy
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
T Technology > T Technology (General)
Divisions: Faculty of Applied Communication (FAC)
Depositing User: Dr. Chan Tak Jie
Date Deposited: 21 Aug 2023 06:48
Last Modified: 27 Sep 2023 08:50
URII: http://shdl.mmu.edu.my/id/eprint/11629


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