Article

Lai, Kim Piew and Chong, Siong Choy (2023) Influences of time perspectives and perceived values on continuance intention to engage in social media amongst older adults for healthcare-related purposes. Universal Access in the Information Society, 22. pp. 315-329. ISSN 1615-5289

Lai, Kim Piew and Chong, Siong Choy and Lin, Binshan (2023) How older adults’ health beliefs affect intention to perform COVID-19 self-examination: A reasoned action approach. Human Systems Management, 42 (5). pp. 569-587. ISSN 0167-2533

Ning, Yang and Ismail, Hishamuddin and Lai, Kim Piew (2023) When Corporate Social Responsibility Pays Off: The Power of Effective Communication for Customer Satisfaction. International Journal of Technology, 14 (6). pp. 1354-1366. ISSN 2086-9614

Liang, Zhi Xin and Lai, Kim Piew and Chong, Siong Choy and Tan, Cheng Ling (2022) Understanding Malaysian Students’ Online Service Experiences for Achieving Sustainability in Private Higher Education Institutions. Journal of Sustainability Science and Management, 17 (4). pp. 161-182. ISSN 2672-7226

Lai, Kim Piew and Yuen, Yee Yen and Chong, Siong Choy (2020) The effects of service quality and perceived price on revisit intention of patients: the Malaysian context. International Journal of Quality and Service Sciences, 12 (4). pp. 541-558. ISSN 1756-669X

Lai, Kim Piew and Chong, Siong Choy (2020) The influence of servicescape and service credibility on older adults' intention to recover. Journal of Health Organization and Management, 34 (2). pp. 101-122. ISSN 1477-7266

Lai, Kim Piew and Chong, Siong Choy (2020) The influence of servicescape and service credibility on older adults' intention to recover: A study of rehabilitation services in Malaysia. Journal of Health Organization and Management, 34 (2). pp. 1-22. ISSN 1477-7266

Lai, Kim Piew and Chong, Siong Choy (2019) Do the servicescape of public and private hospitals differ? The Malaysian context. International Journal of Quality and Service Sciences, 11 (3). pp. 357-377. ISSN 1756-669X

Tong, David Yoon Kin and Rasiah, Devinaga and Lai, Kim Piew (2015) Leadership empowerment behaviour on safety officer and safety teamwork in manufacturing industry. Safety Science, 72. pp. 190-198. ISSN 0925-7535

Lai, Kim Piew and Chong, Siong Choy and Ismail, Hishamuddin and Tong, David Yoon Kin (2014) An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach. International Journal of Information Management, 34 (4). pp. 517-532. ISSN 0268-4012

Conference or Workshop Item

Husin, Norhusniyati and Lai, Kim Piew and Ismail, Hishamuddin (2022) Conceptualizing Employee Mindfulness and Service Innovation Implementation Within Service Setting. In: Postgraduate Colloquium December 2022, 1-15 December 2022, Multimedia University, Malaysia. (Unpublished)

Liang, Zhi Xin and Lai, Kim Piew and Nathan, Robert Jeyakumar (2022) Service Experiences and Students' Citizenship Behaviour: The Role of Lecturer-Student Relationship. In: Postgraduate Colloquium December 2022, 1-15 December 2022, Multimedia University, Malaysia. (Unpublished)

Yuen, Yee Yen and Goh, Shi Ruey and Rasiah, Devinaga and Ramasamy, Suganthi and Tan, Khong Sin and Lai, Kim Piew (2018) User Acceptance Of Near Field Communication (Nfc) System. In: AIMC 2017 - Asia International Multidisciplinary Conference, May 2018.

Thesis

Lai, Kim Piew (2015) E-Servicescape Attributes and Their Effects to Online Brand Image. PhD thesis, Multimedia University.