Kim, Long and Yeo, Sook Fern (2025) From side effects to work attitudes influencing customer service quality: moderating impacts of work experience in banking industry. International Journal of Quality and Service Sciences, 17 (5). pp. 1-19. ISSN 1756-669X

Kim, Long and Yeo, Sook Fern (2024) Are you happy with your work? Side effects of workloads and work–family conflict in higher education. The TQM Journal, 36 (9). pp. 437-455. ISSN 1754-2731

Kim, Long and Maijan, Pattarawadee and Yeo, Sook Fern (2024) Developing customer service quality: Influences of job stress and management process alignment in banking industry. Sustainable Futures, 8. p. 100311. ISSN 2666-1888

Kim, Long and Maijan, Pattarawadee and Jindabot, Teerasak and Yeo, Sook Fern (2024) How country of origin, perceived quality, and trust influence intention to purchase sars covid medications. Social Sciences & Humanities Open, 10. p. 101116. ISSN 2590-2911

Kim, Long and Yeo, Sook Fern (2024) How stress and satisfaction influence customer service quality in banking industry. Heliyon, 10 (11). e32604. ISSN 2405-8440

Yeo, Sook Fern and Tan, Cheng Ling and Lim, Kah Boon and Kong, Shing Leei and Kim, Long and Leong, Irene Yoke Chu (2024) Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels. In: 8th International Conference on Business and Information Management, ICBIM 2024, 16 -18 August 2024, Pattaya, Thailand.

Kim, Long and Jindabot, Teerasak and Yeo, Sook Fern (2024) Understanding customer loyalty in banking industry: A systematic review and meta analysis. Heliyon, 10 (17). e36619. ISSN 2405-8440

Kim, Long and Wichianrat, Kanyanit and Yeo, Sook Fern (2024) An integrative framework enhancing perceived e-banking service value: A moderating impact of e-banking experience. Journal of Open Innovation: Technology, Market, and Complexity, 10 (3). p. 100336. ISSN 2199-8531

Kim, Long and Jindabot, Teerasak and Yeo, Sook Fern and Janthong, Songpan (2023) Determinants of Intention to Repurchase Antigen Test Kit (ATK) Product. ABAC Journal, 43 (4). ISSN 0858-0855, 2730-3543

Nantavisit, Nuttaprachya and Kim, Long and Yeo, Sook Fern and Pongsakornrungsilp, Siwarit (2023) How job stress happens among bank tellers in Cambodia. Banks and Bank Systems, 18 (4). pp. 12-21. ISSN 1816-7403