Kim, Long and Maijan, Pattarawadee and Yeo, Sook Fern (2024) Developing customer service quality: Influences of job stress and management process alignment in banking industry. Sustainable Futures, 8. p. 100311. ISSN 2666-1888

Kim, Long and Maijan, Pattarawadee and Jindabot, Teerasak and Yeo, Sook Fern (2024) How country of origin, perceived quality, and trust influence intention to purchase sars covid medications. Social Sciences & Humanities Open, 10. p. 101116. ISSN 2590-2911

Kim, Long and Yeo, Sook Fern (2024) How stress and satisfaction influence customer service quality in banking industry. Heliyon, 10 (11). e32604. ISSN 2405-8440

Kim, Long and Jindabot, Teerasak and Yeo, Sook Fern (2024) Understanding customer loyalty in banking industry: A systematic review and meta analysis. Heliyon, 10 (17). e36619. ISSN 2405-8440

Kim, Long and Wichianrat, Kanyanit and Yeo, Sook Fern (2024) An integrative framework enhancing perceived e-banking service value: A moderating impact of e-banking experience. Journal of Open Innovation: Technology, Market, and Complexity, 10 (3). p. 100336. ISSN 2199-8531

Kim, Long and Jindabot, Teerasak and Yeo, Sook Fern and Janthong, Songpan (2023) Determinants of Intention to Repurchase Antigen Test Kit (ATK) Product. ABAC Journal, 43 (4). ISSN 0858-0855, 2730-3543

Nantavisit, Nuttaprachya and Kim, Long and Yeo, Sook Fern and Pongsakornrungsilp, Siwarit (2023) How job stress happens among bank tellers in Cambodia. Banks and Bank Systems, 18 (4). pp. 12-21. ISSN 1816-7403