Citation
Mohd Noor, Mohd Nazri (2005) Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS). Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD2321-4730.9 Industry > HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades |
| Divisions: | Faculty of Management (FOM) |
| Depositing User: | Ms Suzilawati Abu Samah |
| Date Deposited: | 05 Jul 2010 04:24 |
| Last Modified: | 05 Jul 2010 04:24 |
| URII: | http://shdl.mmu.edu.my/id/eprint/822 |
Downloads
Downloads per month over past year
 Edit (login required) |