Citation

Sadeh, Ehsan (2011) Improving European Foundation for Quality Management (EFQM) excellence model for implementation in Iranian SMEs. PhD thesis, Multimedia University.

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Abstract

EFQM excellence model is a world-class quality management framework which is applied as the basis of excellence awards in 26 countries all over the world. Among others, Iranian National Productivity and Business Excellence Award has implemented the EFQM model as the official excellence model since 2003. The implementation of EFQM excellence model, through the national excellence award, is considered as a strategy that is applied by the Iranian manufacturing SMEs to unravel many of their problems. Despite, the number of successful implementations has been too low even after several years of EFQM implementation in the Iranian SMEs. Besides, official research also indicates that about 40 percent of the failures in SMEs have occurred due to their weaknesses in internal operations which can be improved through proper implementation of the EFQM model.

Item Type:	Thesis (PhD)
Additional Information:	Call No.: HD62.15 E47 2011
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD61 Risk in industry. Risk management
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	27 Mar 2014 01:03
Last Modified:	27 Mar 2014 01:03
URII:	http://shdl.mmu.edu.my/id/eprint/5405

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