Citation
Asari, Nadia Shazrin (2009) IT Service Desks: Management & Standards. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization
Item Type: | Thesis (Masters) |
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Subjects: | H Social Sciences > HD Industries. Land use. Labor |
Divisions: | Faculty of Management (FOM) > DBA Programme |
Depositing User: | Ms Suzilawati Abu Samah |
Date Deposited: | 14 May 2010 09:14 |
Last Modified: | 14 May 2010 09:14 |
URII: | http://shdl.mmu.edu.my/id/eprint/298 |
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