Modelling user trust and mobile payment adoption: A conceptual framework


Uchenna Cyril., Eze and Gerald Goh Guan, Gan and John, Ademu and Samson A., Tella (2008) Modelling user trust and mobile payment adoption: A conceptual framework. In: 10th International-Business-Information-Management-Association Conference, 30 JUN-01 JUL 2008, Kuala Lumpur, MALAYSIA.

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The proliferation of new technologies and the changing dynamics of industry competition have spurred growth in innovative production, marketing and consumption. The need for convenience has also fuelled enormous interest in the use of mobile payment innovations, which in turn creates security challenges for users. Indications are that mobile phones and handheld devices should have made more inroads in businesses and societies as in most advanced societies are at today [1]. Instead, there has been a slow acceptance of mobile and handheld devices as alternative payment systems, especially in developing countries, despite the efforts of key players such as banks, mobile network operators, and mobile payment service providers (MPSP). This paper, therefore, is a conceptual design to examine security factors influencing the acceptance of mobile payment systems in Malaysia. This paper will examine the impact of security dimensions on trust and how these impacts on trust influence users' intention to use mobile payment systems. We will also highlight several research, practitioner and policy implications.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HB Economic theory. Demography
Q Science > QA Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science
Divisions: Faculty of Engineering and Technology (FET)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 23 Sep 2011 02:15
Last Modified: 23 Sep 2011 02:15


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