User acceptance of Online Banking Service in Australia


Heng, Paul Ping Yeow and Yuen, Yee Yen and Tong, David Yoon Kin and Lim, Nena (2008) User acceptance of Online Banking Service in Australia. In: 10th International-Business-Information-Management-Association Conference, 30 JUN-01 JUL 2008, Kuala Lumpur, MALAYSIA .

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The research investigates both positive and negative factors influencing user acceptance of online banking services (OBS) in Australia. A research framework was developed based oil the Unified Theory of Acceptance and Use of Technology (UTAUT). One hundred and ninety respondents in Australia participated in a survey on their perceptions toward OBS. Results show that although respondents strongly believe that using OBS would benefit their daily life, Many issues (Such its Security concerns and technology anxieties) reduce their self-efficacies. Recommendations were given to promote it safe, efficient and conducive environment for User adoption of online banking.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HB Economic theory. Demography
Q Science > QA Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science
Divisions: Faculty of Engineering and Technology (FET)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 21 Sep 2011 07:18
Last Modified: 29 Dec 2020 18:47


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