Citation
Asari, Nadia Shazrin (2009) IT Service Desks: Management & Standards. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization
Item Type: | Thesis (Masters) |
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management |
Divisions: | Faculty of Management (FOM) |
Depositing User: | Ms Suzilawati Abu Samah |
Date Deposited: | 24 Sep 2010 03:08 |
Last Modified: | 24 Sep 2010 03:08 |
URII: | http://shdl.mmu.edu.my/id/eprint/1701 |
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