Citation

Subramaniam, Suganthi Naikkar and Dorasamy, Magiswary and Malarvizhi, Chinnasamy Agamudai Nambi (2026) Does digital transformation enhance individual performance in public sector Practitioners' standpoint. International Journal of Agile Systems and Management, 19 (2). pp. 251-275. ISSN 1741-9174

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Abstract

Digital transformation (DT) is a continuous process that involves businesses adapting their operations, products, and procedures to benefit from digital technology. The public sector is under pressure to quickly change to maintain its credibility, but this transformation has been hindered by factors such as slow response, bureaucracy, and financial constraints. This study aims to explore the challenges affecting individual performance in the digital transformation of the public sector from the perspective of practitioners. Interviews with various background personnel in the Malaysian public sector revealed that some of the challenges faced by practitioners include a lack of knowledge and skills, resistance to change, ineffective time management, lack of motivation, and a lack of a digital mindset. These challenges will be incorporated into the existing theory of employee dynamic capability to address the challenges faced by public sector employees in the digital transformation process and adopt a new working culture.

Item Type:	Article
Uncontrolled Keywords:	Digital transformation, public sector
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD30.2 Electronic data processing. Information technology. Including artificial intelligence and knowledge management
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	04 May 2026 03:11
Last Modified:	07 May 2026 08:17
URII:	http://shdl.mmu.edu.my/id/eprint/15844

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