Citation

Shahreki, Javad and Raman, Kavitha and Chin, Audrey Lim Li and Gowindasamy, Maniyarasi and Hashemi, Shiva and Ibrahim, Nor Fauziana (2025) E-HRM practices and HR service quality. International Journal of Productivity and Quality Management, 46 (4). pp. 500-520. ISSN 1746-6474

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Abstract

Through the mediation of user instruction, and moderation of user acceptance of the e-HRM system, this research investigates how e-HRM practices (operational, relational, and transformational) affect the efficiency of HR services. Data were gathered via a questionnaire from a sample of 362 line managers and HR specialists who worked with HR applications in service and manufacturing sectors in Malaysia. The findings indicated that user instruction mediates the impact of e-HRM practices on the efficacy of HR services, additionally, the quality of HR services is more strongly impacted by e-HRM practices when user acceptance of the system is high (vs. low). The body of knowledge is expanded by this study by highlighting the impact of relational, transformational, and operational e-HRM techniques on the effectiveness of HR services. Moreover, it offers line managers and HR experts insightful information on the value of user training for a successful adoption of e-HRM.

Item Type:	Article
Uncontrolled Keywords:	HRM quality of service
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	06 Feb 2026 08:37
Last Modified:	06 Feb 2026 08:37
URII:	http://shdl.mmu.edu.my/id/eprint/15212

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