Citation

Shen, Xiayi and Tan, Yun Yi (2025) User Onboarding System of User-Oriented Digital Applications. ALAM CIPTA International Journal Of Sustainable Tropical Design & Practice, 18 (S1). pp. 112-130. ISSN 1823-7231

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Abstract

Digital applications are becoming an integral part of daily life. Despite offering rich functionalities and multiple access methods, their complexity often makes them challenging to learn. User onboarding (UO) systems play a critical role in enhancing the user experience by helping new users familiarise themselves with digital products. UO systems effectively reduce the likelihood of users abandoning a product due to initial frustration, aligning with sustainable interaction design goals. Although interest in UO systems and their applications has grown in recent years, research on the types and effectiveness of these systems remains limited. This study reviews UO systems for digital applications, identifies current research trends, and suggests future directions. A systematic review of 489 articles from Scopus, ACM, and WoS databases was conducted, resulting in the selection of 28 articles. The study integrates explanations of complex concepts and research trends in UO systems over the past decade. It also examines the role of instructional design (ID) in creating effective user-oriented UO systems.

Item Type:	Article
Uncontrolled Keywords:	User onboarding, user experience design, user-oriented, digital application
Subjects:	Q Science > QA Mathematics > QA71-90 Instruments and machines
Divisions:	Faculty of Cinematic Arts (FCA)
Depositing User:	Nurin Syazwani Azmi
Date Deposited:	07 Nov 2025 07:10
Last Modified:	10 Nov 2025 01:51
URII:	http://shdl.mmu.edu.my/id/eprint/14780

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