Citation

Hong, Poh Wai and Dorasamy, Magiswary and Low, Jing Hong and Malarvizhi, Chinnasamy Agamudai Nambi (2024) Exploring cloud enterprise resource planning and open innovation for small and medium enterprises: Insights from practitioners. Journal of Open Innovation: Technology, Market, and Complexity, 10 (4). p. 100418. ISSN 2199-8531

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Abstract

Background: Small and Medium Enterprises (SMEs) are vital to Malaysia’s economy, comprising a significant portion of all businesses. However, the COVID-19 pandemic exposed vulnerabilities in the SMEs’ digital readi ness to operate remotely. To remain competitive, SMEs must adopt digital technologies to innovate and compete. The problem is despite government initiatives promoting digitalisation, the adoption of Cloud Enterprise Resource Planning (ERP) remains low. Research Goals: This study aims to explore how Cloud ERP can increase SME organisational performance and promote its adoption. Methods: The study uses a qualitative method and analyses the evidence from in-depth interviews with Cloud ERP practitioners, followed by sentiment and thematic analysis of the data. Results: The findings suggest that the adoption of Cloud ERP systems could enhance the organisational perfor mance of SMEs by having the right resources, capabilities, culture and competitive attributes. The resources needed are budget and knowledge, management support capabilities and a culture of mindset and commitment. Implications: The implications show SMEs can enhance agility through Cloud ERP and open innovation to pro mote external collaboration, reduce costs and accelerate innovation cycles. This research serves as a foundation for developing a framework for collaborative innovation between SMEs and external partners. Originality: The originality of this article lies in the specific barriers, resources and capabilities affecting Cloud ERP adoption among Malaysian SMEs from the perspective of Cloud ERP practitioners not widely explored in existing literature. Furthermore, it introduces a novel dimension by linking Cloud ERP adoption with open innovation, highlighting how SMEs can leverage external knowledge and partnerships to drive innovation and improve organisational performance

Item Type:	Article
Uncontrolled Keywords:	Small and Medium Enterprises
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD2321-4730.9 Industry > HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	03 Dec 2024 03:41
Last Modified:	03 Dec 2024 03:41
URII:	http://shdl.mmu.edu.my/id/eprint/13188

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