Blockchain-based Mutual Authentication Model for Customer Services


Tey, Fu Chen and Ahmad, Nazrul Muhaimin and Abdul Razak, Siti Fatimah (2023) Blockchain-based Mutual Authentication Model for Customer Services. In: 2023 11th International Conference on Information and Communication Technology (ICoICT), 23-24 August 2023, Melaka, Malaysia.

[img] Text
15.pdf - Published Version
Restricted to Repository staff only

Download (1MB)


The Identity Management (IDM) system faces a challenge in its current state due to the Public Key Infrastructure (PKI) based identity verification process that involves stakeholders sharing excessive information with a trusted central party. This centralization of IDM is problematic, intricate, and increases the risk of identity theft and privacy infringement. Thus, it is imperative to prioritize the privacy of stakeholders to foster trust and establish a positive reputation with service providers. To address this issue, this study recommends a decentralized approach by implementing a blockchain-based mutual authentication model. This model integrates QR codes to conceal Personally Identifiable Information (PII) and facilitate mutual authentication. Additionally, the blockchain serves as an immutable reference point for validation which helps proposed model to achieve 100% accuracy in average 11s of authentication time taken, stable and reliable.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: blockchain, mutual authentication model, public key infrastructure
Subjects: Q Science > QA Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science
Divisions: Faculty of Information Science and Technology (FIST)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 31 Oct 2023 02:02
Last Modified: 31 Oct 2023 02:02


Downloads per month over past year

View ItemEdit (login required)