Citation

Tung, Soon Seng and Dorasamy, Magiswary and Ab Razak, Ruzanna (2022) Cognitive Interview for Knowledge Creation in IT Projects to Accelerate Digital Innovation. In: Postgraduate Social Science Colloquium 2022, 1-2 June 2022, Online.

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Abstract

Background - The Knowledge Creation in Information Technology Projects to Accelerate Digital Innovation Questionnaire (KCITDIQ) is a questionnaire created to investigate the degree of influence and clarify the link between the factors associated with knowledge creation in information technology project. This paper discussed how cognitive interviews with IT project managers were used to improve item quality of the KCITDIQ. Purpose - This paper discussed how cognitive interviews with IT project managers were used to improve item quality of the KCITDIQ. Methodology - Three cognitive interview sessions were held between November and December 2021 via online video conferencing with ten IT project managers from Malaysia's Klang Valley. Project managers having more than five years of IT project management experience were recruited from the Malaysia Chapter of the Project Management Institute. To uncover difficulties of answering KCITDIQ during the cognitive interviews, both thinking-aloud and probing strategies were employed. This consisted of two steps: the first step was participants to think aloud and voice their views while reading the questions. In second stage, the interviewer utilised follow-up questions to get further information regarding the questionnaire's comprehension and interpretation. The pattern of difficulties was used to determine whether the items and scales were functioning properly and to enhance the surveys. Result - Participants offered a total of hundreds of eleven feedbacks over the three sessions of cognitive interview. Twenty-two feedbacks reported items were poorly comprehended, which may need improve the statement or using more generic terminology. The other eighty-eight feedbacks, on the other hand, do not represent a serious challenge to the questions comprehension. Research limitations & Conclusion - The cognitive interviews were a significant contribution to the improvement of KCITDIQ. It was discovered via this exercise that the questionnaire was well comprehended by IT project managers and their understanding could be improved from the interviews Originality/value - Originality/ value is the uniqueness or novelty of the research. It can be taken from the literature gap/ methodology/ statistical examination/ result and etc.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Knowledge Creation, Digital Innovation, Information Technology, Cognitive Interview
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD30.2 Electronic data processing. Information technology. Including artificial intelligence and knowledge management
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	15 Aug 2022 01:02
Last Modified:	29 Sep 2022 04:21
URII:	http://shdl.mmu.edu.my/id/eprint/10363

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