Citation

Fazal, Ali and Mohd Fauzi, Nurazlin and Tan, Booi Chen (2021) The Influence of Customer Perceived Value on Tourist Satisfaction and Intention to Stay at Islamic Compliant Hotels in Malaysia. In: 2nd Post Graduate Social Science Colloquium Proceedings 2021, 8-9 June 2021, Cyberjaya, Malaysia. (Submitted)

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Abstract

"The direct and total contribution of Travel & Tourism to Malaysia's Gross Domestic Product was 4.9% and 13.4%, respectively, of the total Gross Domestic Product in 2017, making tourism one of the keys supporting industries in the economy." (HVS 2018). In 2019, a total of twenty-six million tourists arrived, with 5.3 million of them being Muslim tourists. As a result, it is critical for the industry to meet tourists' expectations based on their perceived value. The two outstanding measurements refer to the whole emotional measurement of perceived value, which includes both emotional and social worth. Relapses were used in the majority of previous studies, but only a few used a basic condition display. This study will help to get a better understanding of customers' perceived value and esteem among Malaysian travelers, as there has been little research on the subject in Malaysia.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	2nd Post Graduate Social Science Colloquium Proceedings 2021 (Book of Abstract)
Uncontrolled Keywords:	Consumers, Islamic Functional value (IFV), Islamic Social Value (ISV), Islamic Emotional Value (IEV), Islamic Epistemic Value (IEPV), Islamic Conditional Value (ICV), Tourist Satisfaction (TS), Perceived Value (PV), Customer Intention (CI), Customer Perceived Value (CPV)
Subjects:	H Social Sciences > HC Economic History and Conditions > HC79 Special Topics. Including air pollution, automation, consumer demand, famines, flow of funds, etc.
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	18 Oct 2021 02:09
Last Modified:	21 Oct 2021 04:00
URII:	http://shdl.mmu.edu.my/id/eprint/9640

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