Citation
Tan, Kok Eng (2003) Implementation Of Multimedia Call Centre With Computer Telephony Integration. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://myto.perpun.net.my/metoalogin/logina.php
Abstract
The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and business intelligent solution to customer as well as service provider.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | T Technology > TK Electrical engineering. Electronics Nuclear engineering |
| Divisions: | Faculty of Engineering (FOE) |
| Depositing User: | Ms Rosnani Abd Wahab |
| Date Deposited: | 13 Jul 2010 03:08 |
| Last Modified: | 13 Jul 2010 03:08 |
| URII: | http://shdl.mmu.edu.my/id/eprint/942 |
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