E-Banking In RHB Bank Malaysia A Case Study On Customer Satisfaction

Citation

Sivananthan, R. (2005) E-Banking In RHB Bank Malaysia A Case Study On Customer Satisfaction. Masters thesis, Multimedia University.

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Abstract

The purpose of this research was to gain a better understanding of the service quality dimensions that affect customer satisfaction in the context of the RHB Bank Berhad's Internet Banking from a consumer perspective.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 13 Jul 2010 03:20
Last Modified: 13 Jul 2010 03:20
URII: http://shdl.mmu.edu.my/id/eprint/921

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