Citation

Wong, Chui Yin and Ibrahim, Rahimah and Hamid, Tengku Aizan and Mansor, Evi Indriasari (2020) Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults. Human Technology, 16 (1). pp. 6-34. ISSN 1795-6889

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Abstract

The smartphone has become a ubiquitous mobile communication tool that plays a crucial role in the daily lives for Malaysian older adults. However, it is not easy for older adults to learn new interaction modes and adopt the smartphone user interface. In this paper, we aim to examine the affordances of a smartphone user interface and its usage by older adults through the lens of Norman’s execution/evaluation action cycle (EEAC) framework. A mobile-user interaction study was administered with four tasks. A paired sample t-test was conducted to analyze the affordance gap between different levels of expectation. The results revealed that three tasks (making phone calls, adding contacts, and using WhatsApp) were statistically different; the exception was installing mobile apps. The results underscore the importance of mobile apps designers incorporating older adults’ needs and expectations as a means to reduce the affordance gap.

Item Type:	Article
Uncontrolled Keywords:	Smartphone
Subjects:	T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5101-6720 Telecommunication. Including telegraphy, telephone, radio, radar, television
Divisions:	Faculty of Creative Multimedia (FCM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	21 Oct 2021 04:05
Last Modified:	21 Oct 2021 04:05
URII:	http://shdl.mmu.edu.my/id/eprint/8312

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