Citation
Abu Samah, Ab. Razak (2000) A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | L Education > LB Theory and practice of education > LB2361 Curriculum |
| Divisions: | Faculty of Management (FOM) |
| Depositing User: | Ms Suzilawati Abu Samah |
| Date Deposited: | 21 Jun 2010 02:45 |
| Last Modified: | 21 Jun 2010 02:45 |
| URII: | http://shdl.mmu.edu.my/id/eprint/479 |
Downloads
Downloads per month over past year
 Edit (login required) |