Citation

Lee, Ann Thong (2026) Acceptance of technological innovations in Malaysian emergency departments: The mediating role of attitude using Technology Acceptance Model. Masters thesis, Multimedia University.

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Abstract

In this digital age, rapid technological advancements have significantly improved effectiveness and convenience by transforming numerous industries. However, since the healthcare industry is closely tied to the lives and health of people, the implementation of new technologies faces special challenges. This is because these technologies have a significant influence on patient safety and care quality, thus, new technologies are introduced that must be properly planned and reviewed. This conservative mindset has slowed the use of technology in healthcare. Although a lot of research has been done on the use of technology in healthcare, most of them do not take into account the unique requirements of various departments. For example, compared to other medical settings, emergency departments may have different needs and concerns. Therefore, this study was conducted to investigate the factors that affect the acceptance of technological innovations by healthcare professionals, with an emphasis on the emergency department, in order to promote the effective use of technology in the emergency department and the growth of medical service quality. The Technology Acceptance Model (TAM) is applied in this study to assess which variables have a significant influence on the adoption of new medical technologies by healthcare professionals in emergency departments. In order to have a more accurate result, two additional variables, organisational support and training, are added to analyse their effect on the acceptance and sustained use of technology among healthcare professionals in emergency departments. This study also aimed to determine the factors that influence emergency department healthcare professionals’ attitudes about technology usage and the way those attitudes influence their behavioural intention to utilise it. In this study, the quantitative research technique was used. A questionnaire was designed for the target population, which comprises healthcare professionals working in Malaysian hospitals aged 25 to 60 and above. By use of WhatsApp and email, the survey was sent to all Malaysian hospital emergency rooms. A total of 140 replies were collected during the data gathering procedure. After that, SPSS and SmartPLS were used to analyse the data for data analysis. According to the study’s findings, attitude towards usage had a significant positive relationship with perceived usefulness and training. In addition, this study discovered that the sole factor that has a significant positive relationship with behavioural intention to use is attitude toward use. Additionally, attitude towards usage can act as a mediator in the relationship between training and behavioural intention to use, as well as between perceived usefulness and behavioural intention to use. The findings suggest that hospital administrators should concentrate on areas that satisfy the practical needs of emergency department healthcare professionals and help them perceive the benefits that technology may offer. Furthermore, hospital administrators should also tailor their training to the needs of healthcare professionals. It is thought that by enhancing the important factors, their attitude towards utilising new medical technologies will improve, and their behavioural intention to use may eventually increase as well. This could lead to enhancing the adoption of technological innovations by emergency department healthcare professionals.

Item Type:	Thesis (Masters)
Additional Information:	Call No.: RA418.5.M4 L44 2026
Uncontrolled Keywords:	Medical innovations—Social aspects
Subjects:	R Medicine > RA Public aspects of medicine > RA1-418.5 Medicine and the state
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	05 Oct 2026 05:27
Last Modified:	05 Oct 2026 05:27
URII:	http://shdl.mmu.edu.my/id/eprint/16876

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