Citation

Chong, Chin Wei and Ang, Li Joe and Okour, Mohammad Khaleel (2025) Employee Turnover Intentions: An Empirical Study on Five-Star Hotels in Malaysia. International Journal of Management, Finance and Accounting, 6 (2). pp. 165-199. ISSN 2735-1009

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Abstract

This research aims to explore how economic, social, psychological, and training and development factors influence employee turnover intentions in five-star Malaysian hotels. Data was collected through questionnaires and distributed to 120 employees using convenience sampling, and SPSS was used to perform the data analysis. The results of the multiple regression analysis revealed that economic factors (including pay, reward, and benefits), social factors (including co-workers, manager or supervisor, and working environment), and training and development factors (including training opportunity and career development) are significantly related to employee turnover intentions. In contrast, psychological factors (including job involvement, personal characteristics, personal life, and family) are not significantly related. The research provides valuable insights to help build effective retention strategies in five-star hotels in Malaysia by addressing the diverse needs and expectations of the employees.

Item Type:	Article
Uncontrolled Keywords:	Turnover intentions, hospitality, economic, social
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Divisions:	Faculty of Management (FOM)
Depositing User:	Nurin Syazwani Azmi
Date Deposited:	11 Nov 2025 03:45
Last Modified:	11 Nov 2025 03:45
URII:	http://shdl.mmu.edu.my/id/eprint/14900

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