Citation

Hazarudin, Nur Hidayah (2024) Antecedents of millennial employee retention. Masters thesis, Multimedia University.

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Abstract

The topic of millennial employee retention has been widely researched by numerous scholars. This study aims to: (a) assess the level of millennial employee retention within the telecommunications sector in Malaysia, (b) identify the key factors influencing millennial employee retention in this sector based on existing literature, and (c) examine the relationship between these key factors and millennial employee retention within the Malaysian telecommunications sector. A total of one hundred thirty-two (132) millennial employees working in the telecommunications sector in the Selangor and Klang Valley region participated in the survey. The survey comprised six sections: Section A (Demographic Profile), Section B (Employee Retention), Section C (Work Environment), Section D (Career Development), Section E (WorkLife Balance), and Section F (Employee Benefits or Compensation). The average score for employee retention among millennial employees in the telecommunications sector of the Selangor and Klang Valley region was calculated to be 3, indicating a moderate level of retention. Interestingly, the survey findings reveal that only employee benefits or compensation exhibit a statistically significant relationship with millennial employee retention. Conversely, factors such as work environment, career development, and work-life balance do not demonstrate a significant association with millennial employee retention. Consequently, the study suggests that employee benefits or compensation exert the most substantial influence on millennial employee retention. On the other hand, work environment, career development, and work-life balance were found to be non-predictors of millennial employee retention in the telecommunications sector of the Selangor and Klang Valley region. In essence, this research study holds significant importance as it enhances our comprehension of the extensive relationship between determinants and variables influencing millennial employee retention. Insights and investigations into these factors are pivotal, empowering organizational management to implement improvement initiatives regarding millennial employee retention effectively. To maintain optimal organizational productivity and sustainability, the human resources department assumes a critical role in devising strategic plans to retain one of the most valuable assets in any organization which is human capital. It is imperative for Human Resources to develop contingency strategies that align with the expectations and values of millennial employees to ensure organizational success.

Item Type:	Thesis (Masters)
Additional Information:	Call No.: HF5549.5.R58 N87 2024
Uncontrolled Keywords:	Employee retention
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Divisions:	Faculty of Management (FOM) > MBA Programme
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	22 May 2025 02:05
Last Modified:	22 May 2025 02:05
URII:	http://shdl.mmu.edu.my/id/eprint/13794

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