Citation

Kim, Long and Yeo, Sook Fern (2024) Are you happy with your work? Side effects of workloads and work–family conflict in higher education. The TQM Journal, 36 (9). pp. 437-455. ISSN 1754-2731

Text TQM-03-2024-0114_proof 437..455.pdf - Published Version Restricted to Repository staff only Download (377kB)

Abstract

Purpose – Lacking lecturers in higher education is an international issue where society faces insufficient educational services to enlighten one’s future, and lecturer work satisfaction also merits higher attention. Work satisfaction is closely associated with turnover rates, lecturer retention, overall university cohesion, lecturers’ well-being, professional teaching improvement and research and publication performances. This study aims to explore how causes of actions (work–family conflict [WFC] and workload) influence consequences (stress and burnout) which affect the overall attitude (lecturer work satisfaction). Design/methodology/approach – Researchers collected data from450Thai lecturers fromdifferent universities via survey questionnaires. Furthermore, a structural equation model method was used to analyze the data. Findings – Results showed that lecturer stress was significantly influenced by WFC and workload. Next, stress, workload and WFC were the main predictors of lecturer burnout. Then, lecturer work satisfaction was significantly influenced by burnout, except stress. Finally, a relationship between lecturer stress and work satisfaction was mediated by burnout. Originality/value – This research proposes a theoretical mechanism to analyze how causes of actions (WFC and workload) influence consequences (stress and burnout) which lead to a development of lecturer attitude (work satisfaction) in higher education.

Item Type:	Article
Uncontrolled Keywords:	Higher education, Lecturer, Stress, Burnout,
Subjects:	L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	03 Dec 2024 00:59
Last Modified:	03 Dec 2024 00:59
URII:	http://shdl.mmu.edu.my/id/eprint/13151

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