Implementation Of Multimedia Call Centre With Computer Telephony Integration

Tan, Kok Eng (2003) Implementation Of Multimedia Call Centre With Computer Telephony Integration. Masters thesis, Multimedia University.

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Abstract

The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and business intelligent solution to customer as well as service provider.

Item Type: Thesis (Masters)
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions: Faculty of Engineering (FOE)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 13 Jul 2010 03:08
Last Modified: 13 Jul 2010 03:08
URI: http://shdl.mmu.edu.my/id/eprint/942

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