Knowledge management system for emergency preparedness: An action research study


Raman, Murali and Dorasamy, Magiswary and Abu Bakar, Najwa (2019) Knowledge management system for emergency preparedness: An action research study. In: Proceedings of the Annual Hawaii International Conference on System Sciences, 4-6 Sept 2019, DeLisboa Universitas, Lisbon, Portugal.

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Disasters are either man-made or largely due to the forces of nature. Our research over the last decade suggests that relevant information should be included in disaster management systems, to aid proper planning and response efforts. Responders must have sufficient information to guide the decisionmaking processes in responding to disasters. The system should somehow be able to capture both tacit and explicit knowledge about how prior disaster situations were dealt with. Lessons, which are learned, can be used to guide future action. The design of any disaster management system should support some form of organizational memory component, a vital aspect of knowledge management. This submission showcases our work in designing, developing, and implementing knowledge management systems to support disaster management. We will share our experiences from Malaysia on how knowledge based systems can support disaster management efforts—taking stakeholder diversity, infrastructure, system platforms, process structure, key challenges, and therefore lessons learned through our intervention. We also showcase how Canonical Action Research can be used as a methodology to guide knowledge management efforts in aid of disaster management. CEMAS— Community Emergency Management System, where a more robust web-based KM system was developed and tested in aid of disaster management efforts in Malaysia, is used as our case study. We will also showcase our future plans on using more robust technologies within KM e.g. Artificial Intelligence (AI) in support of tsunami response.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Disaster management systems
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5546-5548.6 Office management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 24 Jan 2022 02:40
Last Modified: 24 Jan 2022 02:40


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