A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia

Abu Samah, Ab. Razak (2000) A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia. Masters thesis, Multimedia University.

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Abstract

The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis

Item Type: Thesis (Masters)
Subjects: L Education > LB Theory and practice of education > LB2361 Curriculum
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 21 Jun 2010 02:45
Last Modified: 21 Jun 2010 02:45
URI: http://shdl.mmu.edu.my/id/eprint/479

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